![]() ![]() Every meal order, drink order, beach purchases, deliveries, transportation, etc. During my stay a tip expected at every transaction. I’m a good tipper however on week long stays I like to tip at the end of the week based on the service I’ve gotten. We finally got a Starbucks delivery by paying an extra tip. Several of our orders were canceled because no driver would accept the delivery. It was difficult to get Uber eats to deliver to Casa maya. We caught several taxis and prices were all over the place from $8 to $30 going the same distance. The resort needs a shuttle as many excursions left from the pier or other hotels and you had to either find an excursion that picks you up or find transportation to the leaving point. It was my sons fault but we’ve been to many resorts where customer service is priority and they would replace the drink at no charge. I ordered a virgin strawberry daiquiri for my son which he accidentally spilled, they gave us a hard time about getting a complimentary replacement. The 10 coupon drink package only included certain drinks, no premium liquors. I asked for a renovated room, not sure if I got one. Scaffolding outside my balcony but no work was being done. Ocean view and beach is absolutely beautiful. Many TV channels can be changed to English via language menu options. Casa Maya is older but clean, food is decent and rooms are spacious. Pros- Small resort, umbrellas and chairs always available, COVID protocols in place and convenient testing. Even though it’s an older property, it could be great with some changes. I read reviews prior to going to Casa maya and knew what to expect. We caught several taxis and prices were all over the place from $8 to $30 going the same. ![]() Staff was mostly pleasant.Ĭons- Resort needs major updates. ![]()
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